This Privacy Policy explains how FairPlay24 may collect, use, store, process and protect information when you visit the platform, create an account, use FairPlay24 services or contact customer support.

FairPlay24 respects the privacy of its users and aims to handle personal information responsibly.

By using FairPlay24, you acknowledge that certain information may be collected and processed as described in this Privacy Policy.

If you do not agree with the practices explained on this page, you should stop using the relevant FairPlay24 services.

1. About This Privacy Policy

This Privacy Policy applies to information connected with your use of FairPlay24, including:

• website access;
• FairPlay24 registration;
• FairPlay ID;
• FairPlay24 login;
• account verification;
• sports and casino activity;
• deposits and withdrawals;
• customer support;
• mobile access;
• app-related access where available;
• security and fraud-prevention processes.

The exact information collected can depend on the features you use and the requirements associated with your account.

2. Information FairPlay24 May Collect

FairPlay24 may collect different types of information when you interact with the platform.

This can include information you provide directly as well as technical information generated when you use FairPlay24.

Personal Information

Information provided during registration or account management may include:

• name;
• mobile number;
• email address where required;
• FairPlay ID or username;
• account information;
• verification details;
• communication preferences.

Only information relevant to the account or service should be requested.

3. FairPlay24 Account Information

When you create a FairPlay24 account, certain information is required to establish and manage your profile.

This may include:

• FairPlay ID;
• username;
• registered mobile number;
• account status;
• verification status;
• login-related information;
• security settings.

This information helps FairPlay24 recognise your account and provide access to the services associated with it.

4. Login and Security Information

FairPlay24 may collect information related to account access in order to help protect accounts and identify unusual activity.

This may include:

• login date and time;
• device information;
• browser type;
• IP-related information;
• session information;
• failed login attempts;
• security verification events.

This type of information may be used to improve account security and investigate suspicious access.

5. Payment and Transaction Information

When you use deposit or withdrawal features, FairPlay24 may process information connected with the transaction.

This may include:

• transaction amount;
• payment method;
• transaction reference;
• payment status;
• date and time;
• account balance information;
• withdrawal request information.

Sensitive payment information may also be processed by third-party payment providers where applicable.

FairPlay24 should only use transaction-related information for legitimate account, payment, security and operational purposes.

6. Verification Information

Certain FairPlay24 services may require account verification.

Depending on the process, verification information may include:

• registered account details;
• mobile number verification;
• OTP-related confirmation;
• identity-related information where required;
• payment verification;
• other information necessary to confirm account ownership.

FairPlay24 may use verification information to protect accounts, prevent misuse and meet applicable requirements.

7. Information About Platform Activity

FairPlay24 may collect information about how users interact with the platform.

This can include:

• pages visited;
• sports sections viewed;
• casino categories accessed;
• login activity;
• account settings used;
• deposits or withdrawals;
• support requests;
• session duration;
• device or browser information.

This information may help improve platform performance, usability and security.

8. Device and Technical Information

When you access FairPlay24, certain technical information may be collected automatically.

This can include:

• IP address;
• device type;
• operating system;
• browser type;
• screen or device settings;
• language preferences;
• session identifiers;
• approximate technical location derived from network information where applicable.

This information can help with security, fraud detection, technical support and platform optimisation.

9. Cookies and Similar Technologies

FairPlay24 may use cookies or similar technologies to support website functionality.

Cookies may help with:

• keeping users signed in;
• remembering preferences;
• maintaining secure sessions;
• understanding website usage;
• improving platform performance;
• detecting suspicious activity.

Some cookies may be necessary for the platform to work correctly.

Users may be able to control certain cookies through browser settings, although disabling some cookies can affect website functionality.

10. How FairPlay24 May Use Personal Information

Information collected through FairPlay24 may be used for legitimate platform and account purposes.

These can include:

• creating and managing accounts;
• processing login requests;
• maintaining FairPlay IDs;
• verifying users;
• providing sports and casino services;
• processing deposits and withdrawals;
• preventing fraud;
• improving account security;
• responding to customer-support requests;
• improving platform functionality;
• maintaining transaction records;
• resolving disputes;
• meeting applicable legal or operational requirements.

FairPlay24 should not use personal information for purposes unrelated to the service without an appropriate basis.

11. Account Registration

Information collected during FairPlay24 registration may be used to create and maintain your account.

Accurate information is important because it may later be required for:

• login recovery;
• password reset;
• account verification;
• payment support;
• customer service;
• security checks.

Users should keep their account information accurate and updated where possible.

12. FairPlay ID and Privacy

Your FairPlay ID is connected with your account identity.

It may be used to:

• identify your account;
• support login;
• assist with account recovery;
• process support requests;
• link account activity to the correct profile.

Your FairPlay ID should be handled carefully, but your password and OTP require even stronger protection.

Never share your password or verification codes with other people.

13. Customer Support Communications

When you contact FairPlay24 Customer Support, information from the conversation may be recorded or retained where necessary.

This can include:

• FairPlay ID;
• account issue;
• support messages;
• transaction references;
• technical details;
• resolution history.

Support information may be used to respond to your query, improve customer service and maintain account-security records.

Do not send your full password or OTP through customer-support messages.

14. How FairPlay24 May Share Information

FairPlay24 may need to share limited information with third parties where necessary to operate the platform.

This can include:

• payment providers;
• technical service providers;
• hosting providers;
• security providers;
• verification providers;
• customer-support systems;
• analytics providers;
• professional advisers;
• authorities where legally required.

Information should only be shared to the extent reasonably necessary for the relevant purpose.

15. Payment Providers

Deposits and withdrawals may involve third-party payment services.

These providers may process information according to their own privacy terms.

FairPlay24 does not necessarily control how every independent payment provider handles information.

Users should review relevant payment-provider information where appropriate.

16. Service Providers

FairPlay24 may use external providers to support technical or operational services.

These providers may help with:

• website hosting;
• security;
• analytics;
• communication;
• verification;
• payment processing;
• account support.

Service providers should only receive the information necessary to perform the relevant service.

17. Legal and Regulatory Disclosure

FairPlay24 may disclose information where reasonably required by applicable law, regulation or lawful authority.

This may include circumstances involving:

• legal requests;
• fraud investigations;
• security incidents;
• dispute resolution;
• protection of users;
• prevention of illegal activity.

Information should not be disclosed unnecessarily.

18. Fraud Prevention and Security

FairPlay24 may use account and technical information to identify suspicious behaviour.

Security monitoring may help detect:

• unauthorised login attempts;
• account misuse;
• payment fraud;
• duplicate accounts;
• unusual transaction patterns;
• automated abuse;
• suspicious device activity.

FairPlay24 may temporarily restrict certain account functions while a security concern is being reviewed.

19. Information Security

FairPlay24 should use reasonable technical and organisational measures to protect user information.

These measures may include:

• account authentication;
• access controls;
• security monitoring;
• encrypted connections where supported;
• verification processes;
• restricted access to sensitive information;
• technical safeguards.

No online system can guarantee absolute security.

Users also have an important role in protecting their own accounts.

20. Protecting Your FairPlay24 Account

Users should take reasonable precautions to protect their personal information.

You should:

• create a strong password;
• keep your password private;
• never share OTPs;
• avoid unknown login links;
• use trusted devices;
• log out from shared devices;
• keep your browser and device updated;
• contact FairPlay24 Support if you notice unusual activity.

Account security can be weakened if login information is shared with other people.

21. Data Retention

FairPlay24 may retain personal and account information for as long as reasonably necessary for the purpose it was collected.

Retention periods can depend on:

• account status;
• transaction history;
• verification requirements;
• security needs;
• customer-support records;
• dispute handling;
• applicable legal or operational obligations.

Information that is no longer required should be deleted, anonymised or otherwise handled appropriately where possible.

22. Closed Accounts

Closing a FairPlay24 account does not always mean that every piece of information is deleted immediately.

Certain information may need to be retained after account closure for purposes such as:

• transaction records;
• fraud prevention;
• security;
• dispute resolution;
• compliance with applicable requirements.

Information should not be retained longer than reasonably necessary.

23. User Rights and Account Information

Depending on applicable rules and the nature of the information, users may be able to request help with certain personal-data matters.

This can include requests relating to:

• accessing account information;
• correcting inaccurate information;
• updating account details;
• understanding how information is used;
• account closure;
• certain deletion requests where applicable.

Some requests may require identity or account verification before they can be processed.

24. Correcting Account Information

Users should keep FairPlay24 account information accurate.

If you notice incorrect account information, use the available account settings where possible or contact FairPlay24 Customer Support.

FairPlay24 may require verification before changing important account details.

This helps reduce the risk of unauthorised account changes.

25. Deleting or Closing an Account

Users who want to stop using FairPlay24 may request account closure where available.

Account closure may be subject to outstanding:

• balances;
• transactions;
• withdrawals;
• verification;
• disputes;
• security checks.

Certain information may still be retained after closure where reasonably required.

26. Children and Minors

FairPlay24 is intended only for adults who meet the applicable minimum legal age requirement.

FairPlay24 should not knowingly allow minors to create real-money gaming accounts.

Parents and guardians should take reasonable steps to prevent minors from accessing an adult’s account.

This includes:

• keeping passwords private;
• protecting payment details;
• using device-level controls;
• logging out from shared devices;
• preventing minors from using an adult’s FairPlay ID.

27. Marketing Communications

FairPlay24 may send promotional or informational communications where appropriate and permitted.

These may include:

• service updates;
• platform information;
• promotions;
• account notices;
• security notifications.

Where applicable, users may be able to manage certain marketing preferences.

Important account, security or transaction-related messages may still be sent when necessary.

28. Analytics

FairPlay24 may use analytics tools to understand how users interact with the platform.

Analytics information may help identify:

• popular pages;
• technical problems;
• navigation patterns;
• device usage;
• website performance.

Analytics should be used to improve FairPlay24 rather than unnecessarily identify individual users.

29. Third-Party Links

FairPlay24 may contain links to external websites or services.

This Privacy Policy does not necessarily apply to those third-party services.

External websites may collect and process information according to their own privacy policies.

Users should review third-party privacy practices before providing personal information.

30. Third-Party Applications

Users should avoid entering FairPlay24 credentials into unofficial applications or unknown websites.

FairPlay24 cannot control how unauthorised third parties collect or use information.

Using unofficial APK files, fake login pages or unknown services can expose:

• FairPlay IDs;
• passwords;
• OTPs;
• payment information;
• personal details.

Always use authorised FairPlay24 access methods.

31. Mobile Access and Privacy

When accessing FairPlay24 from a mobile device, technical information may be processed in the same way as desktop access.

This may include information about:

• device type;
• operating system;
• browser;
• session;
• network;
• app version where applicable.

Mobile users should protect their devices with appropriate security measures such as screen locks.

32. International Data Processing

Some service providers used by FairPlay24 may operate from different locations.

As a result, certain information may be processed or stored outside the user’s immediate location where necessary for platform operations.

Where this occurs, reasonable safeguards should be used according to applicable requirements.

33. Information About Responsible Gaming

FairPlay24 may process certain account activity where necessary to support responsible gaming or account-control features.

This may include information related to:

• account restrictions;
• gaming limits;
• account closure;
• support requests;
• activity patterns.

Such information may be used to support safer account use and prevent misuse.

34. Security Incidents

If FairPlay24 identifies a security issue involving user information, appropriate steps may be taken to investigate and reduce the risk.

Actions may include:

• securing affected systems;
• resetting account access;
• restricting suspicious sessions;
• investigating unusual activity;
• contacting affected users where appropriate.

Users should contact FairPlay24 Support immediately if they believe their account has been compromised.

35. Fake Websites and Phishing

Users should be cautious of fake websites or messages pretending to represent FairPlay24.

Phishing attempts may try to collect:

• FairPlay ID;
• password;
• OTP;
• payment details;
• personal information.

FairPlay24 users should never provide sensitive account information through unknown links or unsolicited messages.

36. Password and OTP Privacy

Your password and OTP are sensitive security credentials.

FairPlay24 users should never share them with:

• friends;
• other users;
• unknown agents;
• social media accounts;
• unofficial support contacts.

Customer support should not require your full password or OTP to provide routine account assistance.

37. Changes to This Privacy Policy

FairPlay24 may update this Privacy Policy when necessary.

Updates may be made to reflect:

• platform changes;
• new services;
• security improvements;
• operational changes;
• legal or regulatory requirements;
• changes to data-processing practices.

Users should review this page periodically.

The updated version will apply from the relevant effective date where indicated.

38. Your Responsibility

Users are also responsible for protecting their personal information.

You should avoid:

• sharing account credentials;
• using weak passwords;
• entering details on unknown websites;
• allowing others to use your account;
• leaving your account logged in on shared devices.

Contact FairPlay24 Customer Support if you believe your account information has been exposed.

39. Contact FairPlay24 About Privacy

If you have questions about this Privacy Policy or the way your account information is handled, contact FairPlay24 Customer Support through the authorised support channel.

When making a privacy-related request, you may be asked to provide information necessary to identify your account.

Never send your full password or OTP.

Your Privacy at FairPlay24

FairPlay24 uses account and platform information to provide services, protect accounts, process transactions, improve the platform and support users.

Users should also protect their own privacy by keeping passwords, OTPs and sensitive account information secure.

By continuing to use FairPlay24, you acknowledge the information practices described in this Privacy Policy.

FairPlay24 Login – Access your account.

FairPlay24 Register – Create a new account.

FairPlay ID – Learn about your account identifier.

FairPlay24 Customer Support – Get help with account or privacy queries.

FairPlay24 Responsible Gaming – Learn about safer account use.